Please contact us on 1300 265 226 and we’ll review your request. Depending on the receiving institution and the time the payment was processed, changes may not always be possible.

Within Australia/Overseas, during Business hours (7am-5pm AWST Monday to Friday): Give us a ring on 1300 265 226 and we will organise for your old card to be cancelled, as well as order you your new card. Please note: for security reasons, your new card will have a different number, which will cause issues with any direct debit payments attached to the card. To fix this, simply provide the new card number to your relevant billers.

Within Australia/Overseas, outside of Business hours: To organise for your card to be cancelled, call 1800 648 027 (toll free) or +61 2 8299 9101 as soon as you can. The card operator will make sure your card is cancelled, so no transactions can go through. Once business hours resume, give us a ring on 1300 265 226 or +61 8 9438 8888 to place an order for your new card. You will also be able to discuss any transactions if you’re worried about fraud. As above, your new card will have a different number, so you will have to update any billers using your card with your new number.

Please call us on 1300 265 226. Having your customer number handy will allow us to assist you quickly and securely.

If you have a complaint regarding BNK, we appreciate the opportunity to investigate the circumstances and take the required steps to achieve resolution of the issue you have raised.

You can always call us on 1300 265 226 (Monday to Friday 7am-5pm AWST) to discuss your complaint.

Alternatively you may prefer to use one of the following methods:

Email: complaints@bnk.com.au
SecureMail: via your Internet Banking

By mail to:
Attn: The Resolutions Officer
BNK Banking Corporation Ltd
PO BOX 7030,
Cloisters Square, WA 6850.

Please try to provide as much detail as possible about your complaint so that we may assist you accurately and efficiently.